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Privacy Policy

Last updated: 17 March 2026

OMR Applications ("OMR", "we", "our", or "us") provides a family of products including our websites, web applications (such as OMR Hub), and mobile applications (including Coaching, Training, Nutrition, Schedule, Habits, Community, and any other OMR-branded apps) together, the "Services". This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use any of the Services or otherwise interact with us.

By using the Services, you agree that your information will be handled as described in this Privacy Policy. If you do not agree with this policy, you should not use the Services.

Information We Collect

The information we collect depends on how you use the Services and which apps you use. We may collect the following categories of personal information:

  • Account and profile information: such as your name, email address, password (stored in hashed form), profile photo, timezone, role (for example, coach, client, or community member), and other details you choose to provide in your profile.
  • Fitness, health, and activity data: including workouts, training plans, exercise logs, performance metrics, body measurements, nutrition logs and food entries, recipes, goals and challenges, habits, schedules, and related progress data that you enter into the Services or that is generated by your use of them.
  • Content and communications: such as messages, comments, check-ins, activities, events, plans created or shared through the Services, and any other content you submit (for example in Coaching, Community, OMR Hub, or similar apps).
  • Coach / client and organisation data: information about the organisations, coaches, and communities you are connected with, including which apps you use with them, memberships, attendance, and related configuration or settings.
  • Payment and transaction information: limited payment-related information associated with purchases, subscriptions, or credits (for example, billing country, transaction identifiers, and subscription status). Payment card details are processed by our third-party payment providers (such as Stripe, Apple, or Google) and are not stored in full by us.
  • Usage and device information: such as IP address, device type, operating system, browser type, app version, pages or screens viewed, features used, time and date of use, and other diagnostic or analytics data.
  • Information from integrations and third parties: if you choose to connect third‑party services (for example, health or wearable services, calendar tools, or single sign‑on providers), we may receive information from those services in accordance with your permissions and their own privacy policies.

How We Use Your Information

We use the information we collect for the following purposes (depending on how you use the Services):

  • To create and manage your account and provide the Services you request.
  • To operate, maintain, and personalise the features and functionality of each app.
  • To enable coach–client and community features, including sharing relevant data with your coach, organisation, or team when you choose to connect with them.
  • To process payments, manage subscriptions, and handle credits, refunds, or promotions where applicable.
  • To communicate with you about your account, updates to the Services, security notices, and administrative messages.
  • To provide support and respond to your enquiries, feedback, or requests sent to our support channels.
  • To monitor usage, perform analytics, and improve the performance, usability, and effectiveness of our Services.
  • To detect, prevent, and address technical issues, fraud, or misuse of the Services and to protect the security and integrity of our systems and users.
  • To comply with legal obligations, enforce our terms, and protect our rights or the rights of others.

Legal Bases (EEA/UK Users)

Where applicable data protection law (such as the GDPR or UK GDPR) applies, we process your personal information on one or more of the following legal bases: (i) your consent, where you have given it; (ii) to perform a contract with you and provide the Services; (iii) our legitimate interests in operating, improving, and securing the Services, provided those interests are not overridden by your rights; and (iv) compliance with legal obligations.

How We Share Information

We do not sell your personal information. We may share your information in the following circumstances:

  • With coaches, organisations, or communities you choose to connect with: when you use apps such as Coaching, Training, Nutrition, Schedule, Habits, Community, OMR Hub, or related Services, we share relevant data with your coach, organisation, or community administrators in accordance with your selections and the app's functionality.
  • With service providers: we work with trusted third‑party providers that perform services on our behalf, such as hosting, analytics, customer support tools, and payment processing. These providers are authorised to use your information only as necessary to provide services to us.
  • For legal and safety reasons: we may disclose information if we believe it is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request; to enforce our agreements or policies; or to protect the rights, property, or safety of OMR, our users, or others.
  • Business transfers: if we are involved in a merger, acquisition, financing, or sale of all or a portion of our business, your information may be transferred as part of that transaction, subject to appropriate safeguards.

International Transfers

We may process and store information in countries other than the country where you are located. Where required by law, we take steps to ensure that appropriate safeguards are in place for such transfers, for example by using standard contractual clauses or equivalent mechanisms.

Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, fulfil the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Where possible, we will anonymise or aggregate data so that it can no longer be associated with you.

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights over your personal information, such as the right to access, correct, update, restrict, or delete your information, or to object to certain processing.

You can manage many of your preferences directly within the relevant apps (for example, updating your profile, managing connections with coaches or organisations, or adjusting notifications). If you would like to exercise your rights or have questions about them, please contact us using the details below.

Children's Privacy

The Services are not directed to children under the age that requires parental consent for online services in your country (for example, 13 or 16). We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided us with personal information in violation of this policy, please contact us so that we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Services, or applicable laws. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice within the apps or by email.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at support@omr-applications.com.